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My family drove 1200 miles to visit the Magic Kingdom for the first time in many years. We were there on New Year’s Eve and were absolutely appalled at our experience.
I have been a Disney fan forever and am so sad at what this business has become. This is not the fault of the employees, who were undertrained, overstressed, and unable to control the massive and unsafe crowds.
Customer service consisted of the employees everywhere screaming loudly for people to “squeeze together closer.” During the parade, employees ran down the parade path screaming and physically pushing customers, including myself, out of the way. They were stressed about the parade route being blocked, but the customers had nowhere to go because of the masses. People were cutting lines on all the rides, and a fight broke out.
We were there for 10 hours, and managed a total of three rides for our $300+ Disney has absolutely lost their magic to corporate greed and mismanagement. I hope the word gets out so that others don't waste their time and money on this company.
I wrote them about my experience and asked for my money back. They gave me the runaround for weeks. Finally they called and told me that I had to file a claim with the Sheriff's Department since it was a criminal matter.
Why would I waste my time fighting them in a criminal court? They own the town. The same week I was down there, I read in the newspaper that a Disney employee dressed like Tigger assaulted a 14 year old boy. His father had a video of the scene, but charges against the company were dropped.
Chitty Chitty Bang Bang and Mary Poppins will never be the same for me again.
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